FIX IT Subscription Service

  Most folk who use computers, correct me if I am wrong, don't care a jot how they work, they just want them to work. But the manuals are very complicated and long-winded the info. Goes on and on. YAWN. My local computer firms charge call-out fees, even for fixing problems they've already supposed to have fixed, then an hourly rate + parts and VAT. And then they'll keep me waiting sometimes for 2 weeks before they turn up. I have to make about 6 calls to get them here. Horrendous. And when they've gone, I later find out the problem could have been fixed in a few seconds had I known how to do it. Rip-off! SCREAM...
  I would prefer to pay a reasonable annual subscription to a FIX IT firm with whom I can communicate quickly so my technical problems are solved FAST. Maybe an on-line FIX IT company, who can enter my computer to fix it on-line?